Refund policy

Return & Refund Policy

Returns

At Mavarso, we want you to shop with confidence. If you’re not completely satisfied with your purchase, you may return eligible items within 30 days of receiving your order.

To qualify for a return:

The item must be unused, unworn, and in its original condition.
The item must be returned in its original packaging.
Proof of purchase is required.

Non-Returnable Items

For hygiene and safety reasons, opened or used personal care and beauty products cannot be returned unless they are faulty or damaged.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. Include your order number and photos of the item so we can help resolve the issue quickly.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome. If your return is approved, your refund will be issued to your original payment method.

Return Shipping

If the return is due to a faulty, damaged, or incorrect item, we will cover the return shipping costs. For all other returns, the customer is responsible for the cost of return shipping unless otherwise stated.

If you have any questions about returns or refunds, please contact our customer support team at your listed support email.

This policy is a good starting point, but before publishing it, make sure it matches how you actually plan to handle returns and refunds. For example, if you decide that customers must always pay return postage, or if you choose a different return period, update the policy accordingly.